SMART ROUTER AGENT
Collect data from millions of routers, analyze telemetry, and optimize performance.
- Gold Award: Acotel, for developing the Agent Smart Router solution, featured in. Azure Commercial Marketplace, which enables telco providers to add intelligence to the millions of routers they deploy to their end customers. This enables them to improve the quality and connectivity they offer, reduce maintenance costs, and create sales opportunities for additional services.
The agent collects hundreds of technical parameters in real time about the quality of broadband service at home/office, devices connected to the router both wifi and Ethernet, and information about customer behavior.
All of this information is stored securely and anonymously on the Azure-based Acotel platform and made available to the ISP (Internet Service Provider), which can have real-time status on the quality of service delivered to the individual customer and perform proactive assurance thus preventing customer complaints. In addition, the ISP can perform offline customer profiling analysis by aggregating this data to the data it already has. Acotel Agent can be uploaded to the existing customer base through the ISP's ACS.
Development of new services, improved customer satisfaction resulting in reduced churn. Profiling of customer behavior aimed at upselling activities on the customer base
Proximity & Presence